Politique d’expédition

# Shipping Policy

Last updated: May 11, 2026

Thank you for shopping with us.

We aim to process and ship all orders as quickly and efficiently as possible. Please read our shipping policy carefully for important information regarding delivery times, shipping costs, customs duties, and tracking.

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## 1. Processing Time

All orders are processed within **1–3 business days** (excluding weekends and public holidays) after receiving your order confirmation email.

You will receive a notification once your order has been shipped.

During high-demand periods, holidays, or promotional events, processing times may be slightly longer.

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## 2. Shipping Destinations

We currently ship to:

- All European Union countries
- United Kingdom
- Norway
- Switzerland
- United States
- Canada
- Australia

If your country is not listed at checkout, please contact us before placing your order.

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## 3. Estimated Delivery Times

| Region | Estimated Delivery |
|---|---|
| Lithuania | 1–3 business days |
| European Union | 3–10 business days |
| United Kingdom | 5–12 business days |
| USA & Canada | 7–20 business days |
| Rest of World | 10–30 business days |

Please note that delivery times are estimates and may vary depending on courier delays, customs processing, weather conditions, or other external factors beyond our control.

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## 4. Shipping Costs

Shipping costs are calculated at checkout based on:

- Destination country
- Package size and weight
- Selected shipping method

We may occasionally offer free shipping promotions.

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## 5. Order Tracking

Once your order has been shipped, you will receive a tracking number via email.

Please allow up to 24–48 hours for tracking information to update.

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## 6. Customs, Duties & Taxes

### European Union Orders

Orders shipped within the European Union are generally not subject to additional customs duties or import taxes.

### Non-EU Orders

Orders shipped outside the EU may be subject to import duties, taxes, and customs fees imposed by the destination country.

These charges are the responsibility of the customer.

We are not responsible for delays caused by customs.

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## 7. Incorrect Address Information

Please ensure that your shipping address is correct before completing your order.

If an order is returned due to an incorrect or incomplete address provided by the customer:

- The customer may be responsible for reshipping costs
- Original shipping fees are non-refundable

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## 8. Lost, Stolen, or Damaged Packages

If your package arrives damaged, please contact us within **48 hours** of delivery and include photos of:

- The packaging
- Shipping label
- Damaged item(s)

We are not responsible for lost or stolen packages confirmed as delivered by the shipping carrier.

However, we will do our best to assist you in resolving the issue with the courier.

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## 9. Delays

Unexpected shipping delays may occur due to:

- Customs inspections
- Severe weather
- Carrier disruptions
- Public holidays
- High shipping volume periods

We appreciate your patience and understanding.

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## 10. Contact Us

If you have any questions about shipping, please contact us:

- Email: info@restartcar.eu
- Website: https://restartcar.eu